FAQ

HOW DOES MY CAMPAIGN BECOME "ACTIVE"?

Although campaign is created, and eventually approved by the administrator; the campaign will be not visible on the site until the user in settings does not set it so! After adding it you should go in settings of the campaign that was previously added. In the line “Make site visible on HelpFundUSA” the you should choose yes. And then “submit” button.

CAN I UPLOAD VIDEOS OR IMAGES?AND HOW?

Yes you can do this from your dashboard by clicking "Edit Project",select "Project Photo" and upload your desired file or link.

HOW MANY TYPES OF CROWDFUNDING ARE AVAILABLE?

3 Types of crowdfuding practice are available namely: At the sign up process, you will claim if you are signing up for Celebration or holiday, Personal, or Charity donations

CAN I INCLUDE PAYPAL AND/OR WEPAY TO MY PROJECT?

Yes.From your dashboard click "Edit Project",then click "Link Account button" and link your desired account.

HOW CAN I SEEK COUNSEL ABOUT MY PROJECT?

Please go to our page "How it works" or copy/paste the following link to get more insight on this: http://www.helpfundusa.com/cms/how-it-works

WHY CAN'T AN ANONYMOUS DONOR DONATE TO A POLITICAL PROJECT?

This is the law governing donations to political parties in the USA.

I NEED MY BACKER'S DETAILS!

From your dashboard,click "view backer's details",then scroll down and click "Export XLS".Details you get here are limite.You have accomplish your target before you get your backer's full details like residential address,email etc.

WHY IS MY PROJECT NOT LIVE?

This may be because you have hit 0 earnings for a long period of time.We run a certain quantity of projects at a time and priority is given to the elected project making waves and interest to the wider crowdfunder community.

IS IT ILLEGITIMATE TO RUN A HELP FUND USA ACCOUNT WITHOUT HAVING A TWITTER ACCOUNT?

Not necessary,it is just a platform like Facebook,the in-thing is:The social medium you choose must have your desired type of audience.

CAN MY PROJECT BE EDITED?

From your dashboard,click "Edit Project" and you can edit your write-up to your desire.

AM I ENTITLED TO CHOOSE WHEN TO PROMOTE MY PROJECT?

Exactly!From "Advance Setting",Click "Launch Date and Duration" and appropriate as desired.

THE IMAGE ON MY FACEBOOK ACCOUNT IS NOT THE ONE I CHOSE.WHY?

It usually takes about 24hours for facebook to to appropriate your change due to heavy traffic weight on their server.

WILL I RECEIVE MY FUNDS IF I DON'T REACH MY "OVERFUNDING" TARGET.

Once you reach your target,every other extra fund will still be remitted to you.

CAN I RECOVER MY PASSWORD IF I FORGET IT?

From the Login Page,click "Forgot My Password",follow the prompt and a reset will be sent to the email you registered with.

CAN I EDIT MY EMAIL ADDRESS AND HOW?

From your dashboard click "My Profile" then click "Edit Profile",after editing click "Save"

HOW SOON DOES PAYPAL AND/OR WEPAY CREDIT ME?

24 hours after you receive a donation.

HOW SOON DO I RECEIVE MY FUND?

You will receive your funds as soon as 24 hours after they are donated. Help Fund USA releases them immediately to you.

WILL I BE ABLE TO GET MY EXPECTED FUNDS?

Its the power of your proposal,the uniqueness and priority that will attract donors' coupled with the mind frame and capability of your intended audience that will make your donors' act accordingly.

HOW DO I COMMUNICATE WITH MY DONORS?

From your dash board,click "View Backers' Details",tick the backer(s) you wish to communicate with,impute tour message and click "SEND".You will get emails of your backer if your message was successfully sent.

HOW TO DELETE YOUR PROJECT?

You can do this before you receive any donation at all from your dashboard by choosing "Delete project" or "Take project offline" option.

WHAT ARE MY CHARGES?

Charges: (Help Fund USA 4% + Paypal fee and/or Wepay fee 2.9% + $.30 per donation = Total 6.9% + $0.30 per donation)

Will Help Fund USA make my proposal go viral?

You are responsible to promulgate your campaign. We may choose to post to our social media as well as issue a press release if you have a powerful story to tell.

CAN I EDIT MY EXPECTED FUND?

Only before you get your first donation.Or else your donor may feel betrayed.

HOW TO COMMUNICATE WITH A BENEFICIARY

This can be done through "Message Project Interface" at the top of the project page.

DELETION OF ACCOUNT

When signed-in,click your user name,then edit profile and surf through options to delete account.

WILL I BE ABLE TO DONATE TO A CAMPAIGN WITH MY CREDIT/DEBIT CARD?

Absolutely,Use "Pay by Credit card" option in "PayPal link" at the buttom of the page.

HOW DO I DONATE?

Click on the "Donate now" button on the campaign page, choose if you want to use your Paypal or Wepay account, type in the amount you wish to donate, and follow the instructions. When completed you will get a confirmatory email.

I AM OUT OF TOWN IN A REGION THAT DOES NOT ALLOW PAYMENT VIA PAYPAL.

This is because the security in-built system in PayPal has detected irregularity when you try to sign in from a region other than your usual region you usually sign in from and is interpreting this as someone else trying to use your account and will thus not allow that to happen.In situations like that you notify through their help center for a solution.

I WANT TO EDIT MY SIGN IN DETAILS

After signing in with your former sign-in details,you locate your "User ID" which is at the top far right side of the page,you then go to "My Profile" and click "Edit Profile" and change your details and then you "Save" when you are done.

AM I ENTITLED TO MAKE DEPOSITS BY CHECK?

We are sorry at the moment we do not accept deposits by check. You may pay by debit/credit card or create a Paypal or Wepay account very quickly. Return to the campaign you wish to donate to and complete the transaction in minutes.